This is something that comes up all day every day. A patient’s insurance plan may reject the claim we submit for various reasons and we will phone them and get the details from them on what has to happen to get it through. Sometimes it requires a vacation over-ride, or else we need to contact your doctor to get her/him to persuade the insurance company to accept the claim. Or the insurance plan may simply have an error in their software that causes a rejection and we have to phone them to get it ironed out.
There are dozens of reasons we may have to make the call and these calls can last for some time. If you ever stop by and one of our technicians or pharmacists seems to be in a particularly bad temper . . . dollars to doughnuts they were recently stuck on the phone with an insurance company. It’s the most frustrating part of our work.