Donlon Pharmacy delivers prescriptions free to any address in the Decorah/ Freeport area, including the nursing homes we work with and their associated assisted living apartments (Aase Hagen, Eastern Star, Wellington, & Ossian Sr Hospice).
Donlon Pharmacy's EasyMeds program helps make life easier for our patients who want to refill their prescriptions without any hassle:
on your phone may be a machine or a recording and won’t give any details, but it is meant as nothing more than a helpful reminder.
At Donlon Pharmacy, it is our priority to ensure that you are receiving the best value for your health services. Our Cost Savings program includes the following features:
If you have trouble with the child-resistant caps on our green medication vials, you can have us use easy caps that simply snap on & off. Because the law requires child resistant lids on medication, we will need a signed request from you. Just stop at the pharmacy counter and ask: we’ll collect the signature for our files and then make a note to use easy caps for all of your medication. If you ever want to go back to the twist-off child resistant caps, please let us know. Be careful where you store these, as children will have almost no trouble getting into them: the only protection they will have is how carefully you store the meds where they cannot get to them.
Remember that child resistant caps are NOT child proof. They are required to be hard to get into: a measurement is made of the amount of time it takes kids of a certain age to get it open and how many of them do so within a certain time. Caps compliant with the law will delay rather than prevent a child’s access to the medicine.This means that you should assume that any kid can open anything, if given enough time to work on it and enough determination.
directions. This valuable reference is important when you receive treatment at a new place where your full history may not be available. So whether you are changing doctors, going up to Mayo or Gundersen for major repair work, or concerned about a sudden ER visit, you might want a complete list of your medications on hand. Just ask!
Prescription Expense Reports: Many patients need these at tax time: it lists all of the medications and costs for any period of time you name. For taxes that would be January through December but you can ask us to print one anytime you need it, for any period of dates you choose.
What do you do with all the old medicine in your house? Keeping it around could be dangerous for children, pets, or even you, if you happen to grab the wrong bottle. Many medications expire so much of that old stuff isn’t any good anyway. It’s time to get rid of it. How?
The best way to dispose of old medications is by bringing them in to the pharmacy for us to send off in the TakeAway program. This program collects medications from all over Iowa and has them incinerated in a safe way that prevents environmental or groundwater concerns.
BUT. There are some limitations: we cannot accept scheduled medications into the TakeAway program. Schedules 2 – 5 include many pain medications, anxiety drugs, ADHD meds, and more. For the TakeAway poster that outlines what you can and cannot drop off for disposal: Take Away Poster
So what do you do with Controlled medications (C-2 through C-5) that cannot be disposed of via TakeAway? They especially cannot be flushed down the drains! Here’s what you do:
If you need a medication which has been filled elsewhere, we can transfer the prescription here and fill it for you. There is no cost to you, other than your usual copay. If you usually get it here and need it filled in East Bananaville, TX, we can transfer it down there for you.
This is something that comes up all day every day. A patient’s insurance plan may reject the claim we submit for various reasons and we will phone them and get the details from them on what has to happen to get it through. Sometimes it requires a vacation over-ride, or else we need to contact your doctor to get her/him to persuade the insurance company to accept the claim. Or the insurance plan may simply have an error in their software that causes a rejection and we have to phone them to get it ironed out.
There are dozens of reasons we may have to make the call and these calls can last for some time. If you ever stop by and one of our technicians or pharmacists seems to be in a particularly bad temper . . . dollars to doughnuts they were recently stuck on the phone with an insurance company. It’s the most frustrating part of our work.
We fill prescriptions for residents of several nursing homes, in the special medication packaging the home requires and we deliver to these facilities daily. These prescriptions are filled at no extra cost to the patient. We fill prescriptions for residents of the following Long Term Care Facilities:
For each, we use the packaging that the home requires and we deliver any new prescription orders daily. This includes over the counter (OTC) products that residents need or want, whether the resident is in the facility proper or lives in one of the assisted living units.
Our pharmacists are always available to the staff of these homes: we can be reached 24 hours a day, 7 days a week and will make sure to get the resident whatever medication is needed as soon as possible, whether our store is open or not.
We bill insurance or Medicare or Medicaid or the nursing home or patient for each product delivered, according to federal or state laws. Copays and balances due are billed monthly according to whatever arrangement the resident or family desires.
If you have a relative in one of these homes (or its assisted living units) and would like us to provide their medications, just let us know and let the facility staff know.
If you have any questions about the care we extend to nursing home patients or questions about billing, please give us a call and talk with our Long Term Care specialist, Nancy. She has over 20 years of experience working with the facilities in the Decorah area and is very skilled at ensuring that patients receive the best possible costs for their prescriptions while adhering to all applicable rules and regulations. Her meticulous care, her knowledge and experience make her one of Donlon Pharmacy’s most treasured employees.
It’s hard to think of two things more confusing than Medicare D. We work with it every day at Donlon Pharmacy and while there are still occasional kooky things, we pretty much know our way around Medicare’s prescription drug program. You can stop in or call us with questions anytime.
Changing Med D plans for those already enrolled is allowed only within the Open Enrollment period. Starting Fall of 2011 that will be from October 15th through December 7th. Only between those dates each year you can choose a new Med D plan and sign up for the following year.
Assistance: We can help with those decisions: For our existing or new patients we will enter your medications into the Medicare Plan Finder website and generate a list of options for you. We will then sit down with you and review the choices on the list and make sure you understand all of the factors, including the monthly premium, deductible, copay tier structure, doughnut hole and everything. We’ll answer all your questions about Medicare D plans except one: We will not tell you which plan to sign up for. We will help you understand the program details so you can make an informed decision on your own but the final decision is for the patient & family to make.
This is something we do with every new prescription we fill, even if the patient has had it many times before. Our computer system searches for potential drug interactions or safety problems and sends up a flag if there is even a slight concern. This is then reviewed by a pharmacist who decides what steps to take next. We also ask our technicians to review new prescriptions for completeness, accuracy and any other issues that we should examine.
Further along the line, the pharmacist personally reviews the patient’s medication history and considers whether the new prescription is safe, appropriately dosed, and compatible with the history and other medications.
Any questions the pharmacist has must be resolved before he or she is willing to release the medication to the patient. This may be done by a call to the prescriber, or by a little research in the pharmacy literature, or by an interview with the patient. Clarifications and corrections are documented on the prescription before it is filed.
Your health is of topmost importance and for us to safeguard that, we need to be very careful that what is prescribed to you is safe, appropriate and effective. For this reason, we are always happy to hear any questions or concerns you have about your medication and we welcome your phone calls to clarify things. For you to be at your best, you need to be able to take your medications correctly and confidently. We’ll do whatever we can to bring that about.